Alberta Basic Security Training (ABST) Practice Exam 2024

What is the job of a security personnel while on duty?

1. To conduct patrols and have a visual presence with the physical environment

2. To identify and prevent problems in the workplace, home and community before they happen

3. To provide exemplary customer service to anyone

4. All of the above

The correct answer is: All of the above

The role of a security guard encompasses several responsibilities, which are all listed in the given options. Firstly, conducting patrols and having a visual presence within the physical environment is crucial. This involves being vigilant and watching for any unusual activities or situations that might need attention. They are essentially the 'eyes and ears' on the ground and provide a sense of safety for those in the vicinity they are protecting. Secondly, security personnel should also identify and prevent problems in the workplace, home, and community before they happen. This preventative aspect of their job means taking steps to deter potential problems, such as securing access points, monitoring surveillance equipment, or responding quickly to alarms or disturbances. Lastly, while it might seem surprising, providing exemplary customer service is also part of a security guard's job. They often interact with the public, answering questions, giving directions, or even assisting those in distress. They represent the organization they work for, and good interpersonal skills contribute to the overall image and satisfaction of the organization's clientele. In short, all of these aspects are integral to the role of a security guard, making "All of the above" the correct answer.